At Cyber Secure Pulse, we are committed to delivering high-quality cybersecurity services and digital solutions to protect your business and personal data. We value our customers and strive to provide satisfaction through our services. Please review our refund policy carefully.

1. Services Eligible for Refund

Refunds may be considered under the following circumstances:

• The service was not delivered as described or failed to launch due to a technical issue on our end.

• A written cancellation request is submitted within 7 days of purchase for subscription-based services (if no service was delivered or used).

• The service was not initiated and the client has not accessed or benefited from the service in any way.

2. Non-Refundable Items

Refunds will not be issued in the following cases:

• Services already rendered or partially rendered.

• One-time consultations, audits, or emergency incident response services.

• Delays or issues caused by the client, such as lack of communication, incomplete information, or missed deadlines.

• Any third-party software or tools purchased through us on your behalf.

3. How to Request a Refund

To initiate a refund request, please contact us at [support@cybersecurepulse.com] with the following:

• Full name and contact details

• Invoice or transaction ID

• Detailed reason for the refund request

We will review your request within 5–7 business days and notify you of the outcome.

4. Processing Refunds

If approved, refunds will be processed to your original method of payment within 10 business days. Processing times may vary depending on your payment provider.

5. Policy Changes

Cyber Secure Pulse reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on our website with the updated effective date.